Most businesses do not have a referral problem. They have a referral operations problem. Culture creates the behavior. Structure makes the behavior repeatable. Here is the framework from a conversation with managing partners and advisors.
Kevin Chern · September 17, 2026 · 10 min read
Zac Sheffer · September 17, 2026 · 7 min
Zac Sheffer · September 16, 2026 · 8 min
Zac Sheffer · September 16, 2026 · 9 min
Zac Sheffer · September 16, 2026 · 10 min
Zac Sheffer · September 15, 2026 · 7 min
Zac Sheffer · September 15, 2026 · 8 min
Zac Sheffer · September 14, 2026 · 9 min
Zac Sheffer · September 14, 2026 · 8 min
Zac Sheffer · September 11, 2026 · 7 min
Zac Sheffer · September 11, 2026 · 8 min
We moved our own go-to-market onto Zero, an AI-native CRM, months before any partnership existed. The useful question was never whether the AI is impressive. It is where each piece of CRM admin goes: some vanishes, some changes shape, and some stays stubbornly human. A field report in three lists.
Zac Sheffer · September 10, 2026 · 9 min
Kevin Chern · September 4, 2026 · 8 min
Kevin Chern · September 3, 2026 · 9 min
Kevin Chern · September 2, 2026 · 8 min
Non-dues sources now make up ~62% of chamber revenue, but events and sponsorships plateau. The lane most chambers never build: tracked member referrals with revenue share.
Zac Sheffer · September 1, 2026 · 10 min
Zac Sheffer · August 31, 2026 · 9 min
Zac Sheffer · August 30, 2026 · 8 min
Zac Sheffer · August 29, 2026 · 7 min
Zac Sheffer · August 28, 2026 · 8 min
Zac Sheffer · August 28, 2026 · 6 min
Zac Sheffer · August 28, 2026 · 8 min
Nicole Adams · August 25, 2026 · 3 min
Nicole Adams · August 21, 2026 · 4 min
Nicole Adams · August 19, 2026 · 4 min
Kevin Chern · August 13, 2026 · 7 min
Referral fees typically run 5–15% of deal value, but the right number depends on deal type, size, and involvement. A clear framework for setting a fee both sides accept.
Evan Youngblood · August 12, 2026 · 10 min
Kevin Chern · August 10, 2026 · 8 min
Sue Foley · August 10, 2026 · 8 min
Kevin Chern · August 7, 2026 · 10 min
A step-by-step 90-day launch plan: define your ideal partner profile, recruit 5-8 warm partners, set up tracking, and get your first referrals without the mistakes that kill most programs.
Sue Foley · August 7, 2026 · 11 min
Kevin Chern · August 5, 2026 · 5 min
Kevin Chern · August 5, 2026 · 6 min
Referrals are one of the highest-trust growth channels in business, and one of the least tracked. Introzy was built to change that.
Kevin Chern · August 3, 2026 · 7 min